FAQ

• How do I make a call?
• Can I forward my calls to other PowerVoip users?
• Can I send Text (SMS) messages with PowerVoip?
• Can I use PowerVoip with Mac or Linux?
• Does PowerVoip contain any advertising or spyware?
• I want to configure my own SIP device for calling with PowerVoip, is that possible?
• How long does my credit last for calls?
• How much will I be charged for my calls?
• How can PowerVoip keep their rates so low?
• Can I call a destination not included in your country list?
• Can I get PowerVoip in my favorite language?
• Can a company sign up?
• Can I become a local reseller for PowerVoip ?
• Why am I not in the local reseller list anymore ?

How do I make a call?^ top

For detailed instructions, click here

Can I forward my calls to other PowerVoip users?^ top

Yes you can - the callforwarding option in the client works with phone numbers, but you can also enter a (PowerVoip) user name.

Can I send Text (SMS) messages with PowerVoip?^ top

Yes you can, using your PowerVoip client or through the PowerVoip website.

Can I use PowerVoip with Mac or Linux?^ top

Are you a Mac or Linux users and want to benefit from the cheap PowerVoip Rates, we have the solution!

When using Mac or Linux it is possible to use PowerVoip by just downloading the FREE Softphone of your choice!

How it works;

-Subscribe to PowerVoip.com (with a PC) click here.

-Download the softphone of your choice, we advice the following FREE Softphones;
Mac users; click here.
Linux users; click here.

-Follow the instructions when installing your softphone and use our sip settings (click here for more info.)

-Make cheap calls via PowerVoip!

Does PowerVoip contain any advertising or spyware?^ top

No.

I want to configure my own SIP device for calling with PowerVoip, is that possible?^ top

Sure: Click here for the settings.

How long does my credit last for calls?^ top

At PowerVoip, your credit will NOT expire.

How much will I be charged for my calls?^ top

Nothing! - if you are calling any land line in one of our free* destinations, or any of your online friends.

Calls to all other (PSTN) phone numbers will be charged the applicable tariff for the destination you are calling. Rates are in Eurocents per minute and calls are rounded up to next minute. Apart from that there are no other charges; no subscription, registration, or administration fees!

How can PowerVoip keep their rates so low?^ top

We always try to offer the best prices possible and PowerVoip constantly aims to negotiate better deals with suppliers to pass this discount on to our customers! By buying in bulk from major carriers and using state of the art technology PowerVoip is able to significantly undercut other international call providers. In addition, low overheads and a no frills approach enable our customers to benefit even more.

Can I call a destination not included in your country list?^ top

Unfortunately not at the moment. Only destinations which we are able to offer at discounted rates are included in our destinations list. Therefore, if the country you wish to call is not included in the list, we do not offer it yet. To stay informed of all new destinations and price deals please subscribe to our free newsletter.

Can I get PowerVoip in my favorite language?^ top

In the application, select "Tools" -> "Select Language". You can now choose from various popular languages.

Can a company sign up?^ top

Yes, it is possible for a company to sign up. The payment conditions and how the service works is exactly the same as for residential customers.

Can I become a local reseller for PowerVoip ? ^ top

Yes, it is possible to become a local reseller. In order to be considered as a local reseller we require a payment of at least 15 Euros by Western Union, Cashu, Ukash, Bank Transfer or iDeal.

* Login to your MyAccount
* Click in the menu "Become a Local Reseller"

PLEASE NOTE: Accounts that have already redeemed vouchers or received moneytransfers, or have done a credit card related payment will NOT get the local reseller status. The money deposited on those accounts will NOT be refunded or transferred back to the local reseller account where it came from. In this case we advise you to open a new account.

Why am I not in the local reseller list anymore ?^ top

Our local reseller database only lists active local reseller. If you process a new transaction you will automatically be included in the list again.